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Case / WhiteBIT · AML

Lifted an AML block on 0.55 BTC at WhiteBIT

The funds came from an online exchanger — carrying someone else's coin history. WhiteBIT blocked the deposit under AML. We proved the client a bona fide recipient and reopened withdrawal in 8 days.

Anonymized case. A similar situation does not mean the same outcome or timeline.

01 / Situation

What happened

SituationWhiteBIT · BTC

A deposit from an online exchanger hit the AML filter — WhiteBIT closed withdrawal pending proof of the coins' origin.

0.55 BTCWithdrawal closedDay 0
How it looked

The client moved BTC from an online exchanger — a routine operation he had done before. But the exchanger-side coin history proved problematic: the AML system flagged the deposit and closed withdrawal.

Key circumstance

The client cannot control an exchanger's coin history: he paid for a lawful deal and did not choose which coins would arrive.

whitebit.com · Withdraw · Request submitted
WhiteBIT dashboard: BTC withdrawal request confirmed after the block was lifted
02 / Case facts

Initial data

Platform and asset
WhiteBIT · 0.55 BTC

Deposit flagged by the AML system; funds on balance, withdrawal blocked.

0.55 BTC · withdrawal closed
The exchange's stance
Origin in question

Flagged coins stay blocked pending review; which part of the chain raised the question, the exchange won't say.

cause not named
Case materials
Evidence base

Proof of the deal with the exchanger, the transfer history, documents on the client-side source of funds.

sent to compliance
03 / Process

Case workflow

Case workflow8 days to result
Stage 01Review

Located the flag's source: the problem coin history sat with the exchanger, not the client's operations.

Stage 02Strategy

Separate the deal from the coin history: the client paid for a lawful exchange — the coins' past is not his responsibility.

Stage 03Evidence

Confirmed the deal with the exchanger and the client's source of funds; mapped the transfer before deposit.

Stage 04Filing and follow-up

Passed the position to WhiteBIT compliance and closed follow-ups — until the block was lifted.

The team spoke to the exchange for the clientStages 01–04 closed
04 / Result

How it ended

The exchange's decision

WhiteBIT lifted the block — funds released, withdrawal available again.

8days from engagement
to block lifted
Unlocked
01 · Flag source

Showed where the problem history arose — outside the client's operations.

02 · Separation

The deal split from the coins' foreign history — the position's core.

03 · Pace

Package built and filed without pauses — block lifted in 8 days.

A similar situation does not mean the same outcome — the result depends on case details and the platform's decision. Client data is never disclosed.

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