We run cases on CEX, DEX and online exchangers: we establish the cause, build the evidence base and handle the platform communication until the block is lifted.
We review your case for free. Message us on Telegram — we discuss everything in chat or arrange a call and find the way out together.
Platforms rarely name the real cause of a block and can reply in template phrases for weeks. We establish why your funds were frozen and find the way to a solution.
Until the cause is established, writing to support works against you: failed replies and documents get filed to the case. If a dialogue is running — pause it until the review.
An incoming transfer or withdrawal with problem coin history: mixers, darknet, compromised addresses in the chain.
Source of capital unconfirmed: no documents that tie the funds to their actual origin.
A verification problem: rejected documents, mismatched data, a stalled check, the trusted person unreachable.
Atypical account behaviour: a VPN, a new device, sharp volume growth, signs of multi-accounting.
The transfer chain includes a sanctioned exchange or service, directly or via a counterparty.
A deal conflict: the counterparty disputed it, complained or started a chargeback.
Access is fully closed: login impossible, no cause named, appeals left unanswered.
Login factors lost: the email, 2FA, the phone or the device the account depended on.
Core practice — CEX. DEX, DeFi protocols and online exchangers we take on request.
Every platform has its own unlock rulebook: which proofs are accepted and through which channel to file them. We know these rules and run the case by them — from cause to unlock.
Timeline depends on the case — named exactly after review
the more operations, the closer the review
the block type defines the package
the exchange audits the whole account history
“I am Mark, founder of ClearHold. I have worked with crypto since 2019: my core business is exchange services, with several financial verticals grown around them. Unlocks began with requests from regular clients. Demand kept growing — so we built a dedicated team with its own expertise.”
Behind every case is a dedicated team with proven processes — five years of CEX compliance service and counting.
We started with small cases; today we are trusted with cases above $1 000 000 — and we close them successfully.
Our value is not only skills but hands-on experience: it lets us run complex cases and find solutions even in situations we meet for the first time.
The formal account owner vanished; we proved actual ownership through compliance and restored access to the funds.
The flag sat on a transit address in the chain; blockchain forensics separated the client from the flagged wallet.
Account turnover above $1 000 000 became the position's argument: operations systematic, source confirmed.
Full case studies — on the case pages. Case passport, workflow and outcome — for every case; more studies the team posts in the Telegram channel.
We assess the case, ask questions and name the terms before work starts. The review commits you to nothing.
We never take money upfront — not “for analysis”, not “to open the case”.
The fee is a percentage of the unlocked amount. You pay once, when access to the funds is restored.
We work confidentially: only you and the team running it know about the case. Data is used solely for work with the platform and never shared.
Describe your situation — we study the case, ask clarifying questions and, before any work, say if we take it and on what terms.