Privacy Policy

Last updated · 08.11.2026

This document describes what data we receive through the ClearHold website and contact channels, why we need it, who can see it, and how to request access, correction, or deletion.

1. Who Processes Your Data

The data controller for the purposes of this policy is the public ClearHold brand. For data-related questions, contact us on Telegram (contact buttons are on the homepage) or at [email protected]. Full legal details are not published in this version of the website.

The service is intended for persons over 18 years of age. We do not knowingly request data from minors; if such data reaches us, we will delete it once discovered.

2. What We Collect

Only what you provide yourself through the request form and in correspondence:

the platform where the funds are blocked (exchange, DEX, online exchange service);
the type of situation (AML, Source of Funds, KYC, lost access, and others);
the approximate amount — optional;
your Telegram contact — required so we can reply;
a description of the situation and any materials you send yourself;
if a case is accepted — access data for the blocked platform account (see section 3).

When you use the website, technical data (such as IP address, browser and device type) is also processed, to the extent necessary for the website's operation and security.

3. Account Access and What We Never Ask For

We never request seed phrases, private keys, 2FA code-generation secrets, or access to your email. We do not ask you to re-bind your account's email, phone number, or 2FA to us. Anyone demanding this on behalf of ClearHold is a scammer — please report it to us.

When a case is accepted, we need access to the blocked platform account — a condition without which we cannot handle the case. Access is handed over after the review through an agreed method, and you may secure it on your side in any way convenient to you.

4. Why We Process Data

to receive your request and review the case;
to contact you and correspond about the case;
with your consent, to continue the work: strategy, evidence base, communication with the platform;
to keep the website running and secure;
to comply with legal requirements where applicable.

5. Who Can See Your Data

Case details are not sold and are not shared with third parties for marketing.

Access to case materials is limited to the team members handling your case. Telegram acts as a message-delivery channel; the hosting provider keeps the website running. Information is disclosed to the platform only to the extent necessary to advance your case, and only when you have instructed us to act.

If a result is published as a case study, identifying details are removed.

6. How Long We Keep Data

Requests and review correspondence are kept for as long as needed to reply and, if necessary, continue the work. Materials of an accepted case are kept for the duration of the case and a reasonable time after it closes, unless the law requires otherwise.

You can request earlier deletion — we will delete the data unless there are legal grounds to keep it. Deleting the materials of an open case may mean ending work on it.

7. Your Rights

You can request access to your data, its correction, deletion, or restriction of processing. To do so, message us on Telegram or at [email protected], marking the message as a personal-data request and describing what you need. We will respond within a reasonable time.

8. Cookies and Analytics

The website may store technical interface settings in your browser (such as your language choice) — this is needed for the interface to work, not for ad tracking.

We do not set advertising or remarketing trackers without consent. We plan to add website visit analytics; we will do so with consent where required and will describe the tools in this policy when they are added.

9. Changes to This Policy

We may update this document as the service or requirements change. The current version is always available on this page, with the update date shown at the top.

10. Contact

For personal-data questions, message us on Telegram (contact buttons are on the homepage) or email [email protected].