Terms of Service

Last updated · 08.11.2026

These terms govern the use of the ClearHold website and requests for a free case review.

1. Acceptance of Terms

By using the ClearHold website, submitting a case review request, or contacting us through the channels listed on the site, you confirm that you have read and agree to these terms. If you do not agree, do not use the website and do not submit a request.

The service is intended for persons over 18 years of age.

The public party to these terms is the ClearHold brand and the contact channels listed on the website. Full legal details are not published in this version of the website.

2. What the Service Does

ClearHold handles client cases involving blocked access to crypto assets on centralized exchanges, DEXs, and online exchange services: we establish the cause of the restriction, build the evidence base, and manage communication with the platform until the restriction is lifted.

The materials on this website are for informational purposes. Publication of these pages does not in itself constitute a contract to handle a case and does not oblige us to accept your case.

3. What the Service Is Not

We are not a law firm, and the materials on this website do not constitute legal advice.

We do not hack accounts, do not bypass platform security systems, do not recover lost seed phrases or wallets, and do not reverse confirmed transactions.

Criminal cases, seized accounts, and personal sanctions are outside our core practice. Whether such a case can be considered individually is discussed during the review.

4. Free Case Review

The initial case review is free and creates no obligation — for you or for us. Based on the review, we give you a direct answer: whether we take the case and on what terms.

The review is not a guarantee of acceptance, a work plan, or a promise of results. We may decline a case without a detailed explanation.

Work on a case begins only after the terms — scope, process, and fee — have been agreed with you in writing.

5. No Guarantee of Results

Lifting a restriction depends on the platform's policies, the cause of the restriction, the evidence, and the circumstances of the specific case — factors we do not fully control. We do not guarantee that funds will be unblocked, that access will be restored, or that a specific timeframe will be met.

Cases published on the website and in the Telegram channel show individual outcomes from the team's practice and do not promise the same result in your case.

6. Payment

We take no upfront payment of any kind — not "for analysis," not "to open the case."

Our fee is a percentage of the unblocked amount. Its size depends on the case and is stated before work begins. Payment is made once, after the restrictions are lifted and access to the funds is restored.

7. What Not to Send Through the Website

Do not send through the website, the request form, or during initial contact:

• seed phrases;
• private keys;
• wallet or exchange passwords;
• two-factor authentication codes and secrets;
• any other data giving direct control over funds.

We never request or accept seed phrases or private keys at any stage of our work. Anyone asking for them on behalf of ClearHold is a scammer.

If a case is accepted, handling it will require access to the blocked platform account — the handover procedure is agreed during the review and described in the Privacy Policy.

8. Prohibited Use

The ClearHold website and services may not be used to:

• recover or conceal illegally obtained assets;
• circumvent lawful blocks, court decisions, or regulatory restrictions;
• submit knowingly false or materially incomplete information about a case.

To work on a case, we need accurate information and your correspondence with the platform exactly as you received it. If the information you provide turns out to be false or materially incomplete, we may stop work on the case.

9. Limitation of Liability

To the extent permitted by applicable law, ClearHold is not liable for the decisions of platforms, courts, or regulators, for changes in asset value during the proceedings, or for losses caused by incomplete or inaccurate information you provided.

If liability nevertheless arises, it is limited to the amount of the fee you actually paid for the relevant case, unless mandatory provisions of law require otherwise.

10. Intellectual Property

The texts, structure, and visual materials of this website belong to ClearHold. Sharing links is welcome; copying substantial portions without attribution is not permitted.

11. Changes to These Terms

We may update these terms. The current version is always available on this page, with the update date shown at the top. Continuing to use the website or requesting a review after an update constitutes acceptance of the new version.

12. Contact

For questions about these terms, message us on Telegram (contact buttons are on the homepage) or email [email protected].